Senior Administrator – Customer Assessment Team

Job Description

We’re looking for a Senior Administrator to join a Customer Assessment Team responsible for completing customer risk assessments following trigger events — withdrawal requests, changes in customer details, or additional investment activity. You’ll play a key role in ensuring regulatory requirements are met while driving efficient, high-quality outcomes for clients and advisers.

This is a hands-on technical role supporting day-to-day workflow processing, resolving client and business partner queries, and contributing to continuous improvement across the team. You’ll also support quality checking, coaching, and knowledge-sharing with less experienced colleagues, working closely with the Team Leader on projects and process improvements.

The ideal candidate will bring a solid grounding in AML/CFT and PEP screening, an eye for detail, and the ability to manage competing priorities under tight deadlines — all within a team culture built on accountability, professionalism, and continuous improvement.